Shipping policy
Shipping & Delivery
Every order is prepared by hand in our Lisbon atelier and packed in a protective gift box.
Processing time
Orders are prepared within 1–2 business days (Monday to Friday, excluding Portuguese public holidays). You will receive an email with your tracking number as soon as your parcel leaves our atelier.
Delivery times & costs
| Destination | Estimated delivery | Cost |
|---|---|---|
| Portugal (mainland) | 1–3 business days | €3.90 — free over €50 |
| Portugal (islands) | 3–7 business days | €5.90 |
| European Union | 3–7 business days | €6.90 — free over €80 |
| Rest of the world | 7–15 business days | €9.90 |
Shipping calculator
Select your destination to see the delivery cost and estimated arrival time.
Destination
Portugal (mainland)
Delivery cost
€3.90
Free over €50
Estimated time
1–3 business days
Delivery times are estimates from the day of dispatch and may vary during busy periods or due to customs processing outside the EU.
Tracking your order
All parcels are shipped with tracking. As soon as your order is dispatched you will receive a tracking link by email so you can follow it to your door.
Packaging
Each piece arrives in our signature jewellery box, wrapped securely so it reaches you in perfect condition — ready to keep or to gift.
Questions
If your order hasn't arrived within the estimated window, or you have any question about delivery, contact us and we'll be happy to help.